Case Study: Rakuten General Insurance achieves integrated claims management and improved customer service with Guidewire ClaimCenter

Rakuten - Customer Case Study

Rakuten General Insurance, founded in 1951 and now a Rakuten, Inc. subsidiary, provides fire, marine, transport and auto insurance in Japan. For its automobile business the company faced fragmented claims processing — separate systems for contract inquiries, accident negotiation and premium billing — which hindered efficient workflows and customer service.

Rakuten selected Guidewire ClaimCenter after evaluating packaged products and its own systems for compatibility with new technologies, functionality and operability. By consolidating multiple legacy systems into ClaimCenter, Rakuten created a seamless, integrated claims workflow that improved staff efficiency and enabled higher levels of customer service for policyholders.

Rakuten

Osamu Sato

Claims Management Department