Case Study: Dell Technologies gains deeper employee review insights with Glassdoor Review Intelligence™

Dell finds 70% positive employee sentiment with Glassdoor

Dell Technologies, a major information technology company, lacked visibility into the nuanced sentiment within its thousands of Glassdoor reviews and relied on a highly manual process to analyze this data for employer branding. This challenge was addressed by implementing Glassdoor's Review Intelligence™ service, which provided a new layer of analytical insight.

The solution from Glassdoor automatically categorized reviews into expanded topics like Diversity & Inclusion, providing sentiment analysis and trending data. This enabled Dell to efficiently identify key areas for improvement, surface critical insights to leadership, and build business cases for enhancing the employee experience, making their analysis far less manual and more enlightening.

Dell