Case Study: MSU Federal Credit Union automates 75% of chats with Five9 AI Agents

MSU Federal Credit Union automates 75% of chats with Five9

MSU Federal Credit Union faced challenges with its legacy on-premises contact center. To modernize its operations, the credit union partnered with Five9 and implemented its AI Agents solution.

By deploying Five9 AI Agents, MSU Federal Credit Union automated 75% of its chat volume. The Five9 solution also cut call abandonment rates nearly in half, from 18.23% to 9.49%, while significantly raising customer satisfaction scores and reducing agent turnover.

MSU Federal Credit Union