Case Study: TELUS strengthens fraud protection with FICO Application Fraud Manager

TELUS strengthens fraud protection for 15.2 million customers with FICO

Telus, a world-leading Canadian communications and information technology company, needed to improve operational efficiency to manage high volumes of customer onboarding and combat the risk of subscription fraud. To address this challenge, they partnered with vendor FICO.

FICO delivered a modular framework for rapid deployment, featuring flexible data orchestration and customer profiling. This FICO solution streamlined the onboarding process, strengthened fraud protection and resilience, and provided a better customer experience for Telus.

Telus