Case Study: American Airlines achieves increased revenue and reduced costs with FICO Xpress Optimization

How American Airlines runs the largest airline in the world on the leading optimization platform

American Airlines, the world’s largest carrier, manages millions of moving parts every day—flights, gates, crews, weather and more—while operating in a highly competitive, low‑margin industry with volatile fuel and economic conditions. The airline needed to boost revenue and cut costs without sacrificing reliability or customer service, a challenge that required far more sophisticated tools than manual processes or simple analytics.

American deployed FICO® Xpress Optimization enterprise‑wide to power applications such as responsive pricing, weather disruption recovery and maintenance routing, plus long‑term planning and resource allocation. The optimization platform delivered significant cost savings, higher revenues through smarter pricing, faster recovery from disruptions, improved operational efficiency and stronger customer satisfaction, and the enterprise license enabled rapid expansion of optimization across the company.

American Airlines

Armando Silva

Managing Director of Operations research