Case Study: Swiggy Streamlines Operations with Exotel Voice Solutions

Swiggy reduces bogus COD orders and streamlines hiring with Exotel

Swiggy, a major food delivery service in India, faced operational challenges with fraudulent cash-on-delivery orders and an inefficient hiring process for delivery personnel. To address this, they partnered with vendor Exotel to implement automated voice solutions.

Exotel provided an automated IVR system to reconfirm cash-on-delivery orders, reducing refused and bogus orders. They also used automated calls to screen and gauge the interest of job applicants for delivery roles. This streamlined Swiggy's operations by improving order reliability and making the initial hiring phase more efficient.

Swiggy