Case Study: Samsung achieves proactive, uninterrupted worldwide SAP performance with eG Innovations

eG Innovations Helps Samsung Run Worldwide SAP System Smoothly

Samsung faced a critical SAP performance challenge during a global ERP consolidation that brought together more than 200 servers supporting 24/7 business services. The company relied on siloed monitoring tools and custom scripts that created blind spots, slowed root-cause diagnosis, and prevented proactive detection and cross-team collaboration—any single failure risked disrupting core business processes.

Samsung implemented eG Innovations’ eG Enterprise as a unified performance-management platform, reusing existing scripts and providing a single dashboard, SMS alerts, and automated baselining to detect anomalies quickly. The solution monitors all key servers and network devices, enabling faster root-cause diagnosis, reduced repair times, uninterrupted SAP processes, and a consistently improved user experience.

Samsung