Case Study: ServiceNow achieves mobile alerting and incident escalation with Derdack EnterpriseAlert

ServiceNow deploys Derdack’s codeless 2-way mobile alerting in 2-way integration

ServiceNow was seeking to enhance its IT service management capabilities by moving from a 24/7 staffed NOC to working with on-call teams. The company needed a reliable way to alert on-call personnel after hours and on holidays, reduce nighttime alert noise, and gain a clear view of who was on call. To address this, ServiceNow turned to Derdack and implemented its EnterpriseAlert software.

Derdack implemented its Enterprise Alert solution, which added reliable mobile alerting and two-way integration to the ServiceNow platform. The solution provided automated notifications via multiple channels, intuitive on-call scheduling, app-enabled remote remediation, and noise filtering. This enabled ServiceNow staff to acknowledge and resolve critical incidents directly from their mobile devices, resulting in faster response times and more efficient incident management.

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