Case Study: Heathrow Airport achieves instant access to 2.5 million documents and reduced costs with Dell EMC Documentum

Heathrow Airport - Customer Case Study

Heathrow Airport faced a critical document-management challenge: its legacy system could not quickly access or control the hundreds of thousands of records needed for large-scale engineering projects and compliance. To address this, Heathrow turned to Dell EMC and deployed EMC Documentum (including Documentum D2 and WebTop) as a centralized, enterprise repository to provide reliable search, archiving and version control for project and historical documents.

Dell EMC implemented mirrored enterprise storage and Documentum workflows to deliver 24/7 availability and centralized access, enabling instant retrieval of over 2.5 million documents across 180 ongoing projects. The solution reduced search times from days to minutes, ensured regulatory compliance, cut operating costs (less printing and fewer document controllers), and provided high reliability and scalability—outcomes Heathrow achieved over a 14‑year partnership with Dell EMC.

Heathrow Airport

Andrew Manington

Document Manager