Case Study: T-Mobile Netherlands achieves lower costs and better customer experience with CX Social

T-Mobile Netherlands Cuts Costs While Improving the Customer Experience

T-Mobile Netherlands, a major Dutch mobile telecommunications provider, needed a scalable and efficient social media team that could deliver a consistent brand voice and respond quickly as social care demands grew. To support this, T-Mobile used CX Social to manage rising volumes of social interactions and improve collaboration across internal teams.

CX Social helped T-Mobile centralize social profiles, track performance, allocate resources more effectively, and engage customers in real time within its one-hour SLA. The result was lower operating costs, improved response times, and a more empathetic customer-facing workforce, including about $15,000 saved in call center costs from a single social care campaign.

T-Mobile