Case Study: Virgin Media achieves 15,000 admin hours saved and 35% faster training with Cornerstone OnDemand

Virgin Media ignites productivity and collaboration with new learning and performance management system

Virgin Media, a UK provider of broadband, TV and mobile services with about 23,000 employees, faced a fragmented learning and performance landscape: three separate LMSs, performance tracked in Excel, and limited visibility of career paths. The business wanted one centrally managed, user-friendly system to cut administration, harness internal knowledge through social learning, and link performance management to career development.

Virgin Media selected Cornerstone Learning Cloud and Performance Cloud to build "Ignite," a single hub launched in 2010 that centralises courses, performance tracking and mobile access, and integrates third‑party content. The change reduced training time by 35%, freed about 15,000 managerial hours a year, enabled better knowledge sharing and faster time‑to‑market, improved customer‑facing consistency and retention, and delivered cost savings (for example ~£102,000 on virtual ITIL training).

Virgin Media

James Iles

Head of Employee Learning