Case Study: Zendesk achieves stronger security and faster global performance with Cloudflare

Zendesk grows 30% and protects billions of customer interactions with Cloudflare

Zendesk, a customer service software company serving over 100,000 businesses worldwide, needed to balance high performance, security, and frictionless service for its global client base. Their challenge was to protect customer data from evolving threats, deliver reliable services, and find a transparent vendor partner. To address this, Zendesk turned to vendor Cloudflare for its application security services, including its Web Application Firewall (WAF).

By implementing Cloudflare's connectivity cloud, Zendesk leveraged DDoS protection, bot management, and a global network to mitigate threats and accelerate application performance. The results included stopping attacks of unprecedented scale, such as during the HTTP/2 Rapid Reset outbreak, and enabling over 30% growth without performance loss. Cloudflare's solution provided robust security, reduced latency, and ensured consistent data protection policies, allowing Zendesk to enhance its services effortlessly.

Zendesk