Case Study: Voices.com achieves 95% customer satisfaction with ClickTools

Voices.com achieves 95% customer satisfaction with ClickTools

Voices.com, an online marketplace for voice actors, faced a challenge with a legacy survey tool that lacked Salesforce integration. This prevented effective analysis of customer feedback and hindered their ability to track satisfaction, making their goal of an 80% satisfaction rating difficult. They turned to ClickTools for a solution.

ClickTools implemented a system fully integrated with Salesforce that automated surveys and follow-ups. This centralized feedback into real-time dashboards, enabling immediate coaching and targeted outreach. As a result, Voices.com now averages a 95% quarterly customer satisfaction rating and uses these insights to drive performance and profits.

Voices.com