Case Study: Voices.com achieves a 95% customer satisfaction rating with ClickTools

Voices.com achieves 95% customer satisfaction with ClickTools

Voices.com, an online marketplace connecting businesses with voice actors, faced a challenge with its legacy survey tool that lacked Salesforce integration and prevented effective customer feedback analysis. This hindered their ability to track satisfaction and implement a Net Promoter Score program, making their goal of 80% customer satisfaction difficult to achieve. They turned to ClickTools for a solution.

ClickTools implemented a system fully integrated with Salesforce, creating automated surveys and follow-ups tied to support cases. This centralized feedback into real-time dashboards, enabling immediate coaching and targeted outreach. As a result of using ClickTools, Voices.com now averages a 95% quarterly customer satisfaction rating and uses these insights to drive performance and profits.

Voices.com