Case Study: Liquid Friday achieves higher customer satisfaction and streamlined Salesforce processes with ClickTools

Liquid Friday boosts customer satisfaction to 9.5/10 with ClickTools

Liquid Friday, a UK umbrella company, faced challenges with its manual customer satisfaction survey process. Their hybrid system required time-consuming data entry into Salesforce, creating issues with security, scalability, and user experience. They partnered with ClickTools to implement its cloud-based survey and feedback solution to address these inefficiencies.

By integrating ClickTools with Salesforce, Liquid Friday automated its survey process and enabled one-click data mapping. This solution eliminated manual steps, streamlined client onboarding, and supported new market research. The implementation resulted in a significant boost in productivity and customer loyalty, delivering a strong ROI and achieving the company's highest-ever average customer satisfaction score of 9.5 out of 10.

Liquid Friday