Case Study: 6sense achieves predictable renewals and revenue expansion with Clari

How 6sense Stays Ahead of Renewal Risk to Retain and Expand Customers

6sense, a San Francisco–based business intelligence software company that helps go-to-market teams understand and engage buyers, was growing rapidly but struggling to manage renewals and expansion. Customer success teams relied on limited data and gut instinct, lacked visibility into account health and usage, missed upsell opportunities, and couldn’t accurately forecast staffing needs for future quarters.

By bringing customer success into Clari, 6sense used activity analytics, AI-based scoring, and consolidated adoption and engagement data to spot renewal risk early, prioritize expansion opportunities, and produce reliable forecast projections. The result was more predictable renewals, reduced churn risk, better net dollar retention through timely upsells, and confident capacity planning to scale customer success with the company’s fast growth.

6sense

Jeannine Crispino

Vice President of Customer Success