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Visit WebsiteHow BlaBlaCar Enhanced New Feature Adoption and Reduced the Risk of Churn
BlaBlaCar
Rebecca Guitton
Head of Research
Chattermill
Chattermill uses cutting edge artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale, boost customer loyalty and brand advocacy. They combine machine learning with a deep understanding of a company and their customers, seamlessly integrating with any system used to collect feedback. They then deliver precise, actionable insights enabling their partners to have a complete, objective understanding of their customers every day.
Case Studies
Showing 26 Chattermill Customer Success Stories
Blinkist Chooses Chattermill to Access More Customer Insights in Less Time
Blinkist
Shaahin Shariat
Director of Research & Insights
Delivering insights throughout the customer journey to build a truly customer centric organisation
Bloomwild
Kirsty Macdonald
Head of Customer Experience
How Cleo Built One of Its Most Popular Features Using Chattermill
Cleo
Barney Hussey-Yeo
Chief Executive Officer
E.ON Next chooses Chattermill to differentiate through excellence in customer experience
E.ON Next
Abdul Khaled
Head of Digital and CX
Five Guys Chooses Chattermill to Help Deliver Industry-leading Customer Experiences Across Europe
Five Guys
Paul Hamilton
Brand & Customer Director
Footasylum Turns Customer Feedback Into Competitive Advantage, and Boosts Revenue by 7% Year-on-Year
Footasylum
James McGhee
Director of Customer Experience
Footasylum Boosts Delivery Speed and Cuts Shipping Costs by 8% Through Customer Insights
Footasylum
James McGhee
Director of Customer Experience
Frubana deepens partnership with Chattermill to leverage NPS insights in their mission to simplify the food supply chain
Frubana
Carlos Dominguez
VP of ARPU & Cusomer
GetYourGuide and Chattermill extend partnership to enhance customer experiences for millions of engaged travelers + travel operators
GetYourGuide
Ameet Ranadive
Chief Product Officer
Goodiebox - Customer Case Study
Goodiebox
Lisa-Maria Bruns
Director of Business Intelligence
How Chattermill helps HelloFresh use Customer Feedback to Drive Innovation & Retention
HelloFresh
Stefan Platteau
Associate Director of Global Product Strategy and Analytics
How HelloFresh Leverages Customer Insights to Improve Operational Efficiency
HelloFresh
Stefan Platteau
Associate Director of Global Product Strategy and Analytics
How HelloFresh Turned Customer Feedback into New Product Revenue Streams, Growing to a €7B Business
HelloFresh
Stefan Platteau
Associate Director of Global Product Strategy and Analytics
How a Large Fashion Retailer Uncovered the Real Drivers Behind Product Returns
Large Fashion Retailer
Limehome Fuels Company Growth with Customer Insights to Become the First Choice in Travel for Everyone
Limehome
Julia Zuber
Senior Customer Insights Manager
Turning thousands of pieces of customer feedback into a good thing
ManoMano
Christina Cooper
Voice of the Customer Programme Manager
How Monica Vinader Unites Their Business Around the Voice of the Customer with Chattermill
Monica Vinader
Jade Roberts
Head of Customer Experience
How MOO boosted product NPS over 200% by combining sources of feedback
MOO
Dan Moross
Director of Customer Experience
How musicMagpie Navigated Seasonal Challenges by Harnessing the Power of Customer Insights
musicMagpie
Jonathan Beirne
Chief Customer Officer
Outletcity Improved NPS by 13% and Saved Time on Customer Feedback Analysis
Outletcity Metzingen
Melina Colling
Team Lead, Strategic Projects & CX
How Qonto Saved 80+ Hours of Manual Work by Leveraging the Value of Customer Intelligence
Qonto
Mathieu Le Roux
Voice of the Customer Expert
How Qonto Enhances Their Voice of the Customer Strategy with Speech Analytics
Qonto
Sara Huier
Voice of the Customer Expert
Uber Chooses Chattermill to Understand the Leading Drivers of NPS Globally
Uber
Harsha Gavarna
Strategy & Ops Lead
How Wise Uses Customer Feedback to Drive Success
Wise
James Bell
Product Manager
Why Zepz chooses Chattermill to align their team around customer insights
Zepz
Bettina Meddings
Director - Customer and Marketing Insights
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