Case Study: Qonto Saves 80+ Hours of Manual Work with Chattermill

How Qonto Saved 80+ Hours of Manual Work by Leveraging the Value of Customer Intelligence

Qonto, the French online payment institution for freelancers and SMEs, needed a way to manage customer feedback more efficiently as it scaled quickly across Europe. In 2021, teams were spending more than 80 hours a week manually copying and pasting verbatim customer responses into Google Slides reports, making it difficult to stay customer-focused and act on insights fast.

Qonto implemented Chattermill’s Customer Feedback Analytics platform to automate feedback analysis, personalize the model to its business needs, and share customer intelligence across the company. With Chattermill, Qonto saved 80+ hours of manual work, reduced time spent on data visualization, launched a weekly customer insights newsletter, and improved its ability to close the feedback loop and support product development at scale.

Qonto

Mathieu Le Roux

Voice of the Customer Expert