Case Study: City of Helsinki increases customer-facing time in home healthcare with CGI CommunityCare360 WorkforceCenter

City of Helsinki frees up 30+ minutes a day for home healthcare with CGI

The City of Helsinki, Finland's largest home care unit, faced the challenge of efficiently managing two and a half million annual home visits for its 10,000 senior citizen customers. The city needed to improve work and resource planning to ensure correct personnel allocation and honor its agreed service levels. Vendor CGI provided its CommunityCare360 WorkforceCenter mobile workforce management solution to address this.

CGI implemented its WorkforceCenter solution in stages, which included comprehensive user training. The results showed that direct working hours spent with customers increased, and the mobile reporting tool cut time spent on data entry by over 30 minutes per day. This freed personnel from office work, made planning easier, and provided supervisors with up-to-date information on work practices.

City of Helsinki