Case Study: Webhelp boosts engagement, learning, and performance with Centrical

Webhelp cuts onboarding time by 50% with Centrical

Webhelp, a major European business process outsourcer, faced the challenge of engaging its growing Millennial and Gen-Z workforce. They needed to improve employee focus, accelerate learning, and maintain a competitive edge. The company turned to Centrical to implement its performance and microlearning platform to address these needs.

Centrical provided a solution where employee goals and performance were tracked in real-time on an intuitive dashboard. The platform used points and levels to offer instant recognition and delivered knowledge through short, engaging microlearning experiences. As a result, Webhelp saw new agents become proficient twice as fast, reducing time to productivity by 50%, and achieved a 6% reduction in short-term absenteeism.

Webhelp