Case Study: The Co-Operative Bank achieves 80% reduction in processing costs with SS&C Blue Prism

The Co-operative Bank achieves 80% saving in processing costs

The Co-Operative Bank faced a time‑consuming daily “excess queue” process after overnight BACS runs, with roughly 2,500 higher‑risk accounts manually reviewed by a nine‑strong team to accept, reject or return payments before a 3pm deadline. To redeploy staff into customer‑facing roles, improve consistency and meet regulatory obligations, The Co-Operative Bank engaged SS&C Blue Prism to automate the procedure using its operational agility/RPA software.

SS&C Blue Prism implemented its Blue Prism automation platform to create a digital workforce that now handles 80% of the excess‑queue process, producing a virtual team equivalent to 20 people and completing workloads by 11am rather than 3pm. The solution delivered an estimated 80% reduction in processing costs, freed nine employees for proactive outbound customer management, increased inbound service capacity, and ensured consistent, auditable processing to meet the bank’s objectives.

The Co-Operative Bank

Joanne Masters

Business Systems Manager