Case Study: The Co-operative Bank achieves significant FTE savings and rapid ROI with SS&C Blue Prism

Blue Prism Drives Efficiencies at the Co-operative Bank

The Co-Operative Bank partnered with SS&C Blue Prism to tackle high levels of manual administration that were slowing customer service and consuming staff time. The bank aimed to save FTE salaries within 12 months and improve speed and accuracy on tasks such as account closures, internet loan applications, audits and CHAPS payments, and chose Blue Prism software (RPA) over bespoke options for faster deployment and lower cost.

SS&C Blue Prism automated 10 processes within 12 months, delivering rapid ROI and measurable gains: audits fell from 6–7 hours to about 1–1.5 minutes, CHAPS processing dropped from ~10 minutes to ~20 seconds, and 99% of loan applications are now processed same day. The project exceeded FTE savings targets by 25%, freed staff for customer-facing roles, improved SLAs and accuracy, and reduced IT support needs—all achieved using SS&C Blue Prism’s automation platform.

The Co-Operative Bank

Joanne Masters

Business Systems Manager