Case Study: Docusign simplifies Genesys migration and consolidates carriers with Bandwidth

DocuSign consolidates 9 carriers in 45 minutes with Bandwidth

DocuSign, a global technology company known for its electronic signature solutions, faced a challenge during its digital transformation. As part of a migration to the Genesys contact center platform, they needed to rapidly consolidate nine disparate telephony carriers to achieve greater agility without disrupting their mission-critical global voice operations, which support sales and customer support in over 25 countries.

Bandwidth provided a solution by enabling a swift and simple carrier consolidation and integration with Genesys BYOC for voice. The implementation was remarkably fast, taking just 45 minutes to go live. This gave DocuSign's team direct control over their voice infrastructure, significantly reducing issue detection times and minimizing lost productivity and revenue. Partnering with Bandwidth resulted in a modernized communications foundation that strengthened their global customer support.

DocuSign