Case Study: IBM achieves AI cost transparency and faster software requests with Apptio

IBM reduces software request processing time by 70% with Apptio

The customer IBM faced the challenge of governing and measuring the costs and value of its rapidly multiplying AI investments across the business. They needed to eliminate duplicative projects and gain reliable cost transparency to connect AI spend to business outcomes. To solve this, they used the vendor Apptio's solutions, including IBM Apptio Costing, alongside IBM Cloudability and IBM Targetprocess.

Apptio helped IBM implement a four-phase automated process for AI governance and total cost of ownership. This solution prevented wasted investment on duplicate projects, reduced software request processing time by 70%, and increased work volume by 5% without additional resources. Apptio's framework enabled IBM to automatically trace all AI spend directly to measurable business outcomes through standardized digital KPIs.

IBM