Amelia B2B Case Studies & Customer Successes

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Amelia is the world’s largest privately held AI software company delivering cognitive, conversational solutions for the enterprise. As the leading digital workforce company, they team humans with digital employees to unleash creativity and deliver business value at scale. Amelia streamlines IT operations, automates processes, increases workforce productivity and improves customer satisfaction – delivering bottom line results. Headquartered in New York City with offices in 15 countries, Amelia serves more than 500 of the world’s leading brands across IT services, financial services and banking, insurance, telecommunications, retail, manufacturing, healthcare and other sectors.

Case Studies

Showing 17 Amelia Customer Success Stories

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Allina Health improves patient access and service levels with Amelia AI

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Apivia Courtage resolves nearly 20% of service calls with Amelia AI agents

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BNP Paribas Security Services achieves 24/7 client service automation with Amelia

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British Multinational Hotel Group boosts IT service desk efficiency with Amelia

Enfield Council improves public service with Amelia

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Global Banking Group achieves faster credit card dispute handling with Amelia

Global Credit Card Company boosts IT resolution and cuts tickets with Amelia IPcenter

Global Telecom Provider achieves 83% IT Service Desk automation with Amelia

International Financial Services Company improves IT service desk efficiency with Amelia

Japanese Telecom Company boosts sales and customer engagement with Amelia

Largest US Mutual Life Insurance Company achieves 95% virtual agent success with Amelia

Online Gaming Company achieves faster, more secure customer verification with Amelia

Resorts World Las Vegas handles 59% of calls with Amelia AI hospitality agent

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SEB achieves faster customer service with Amelia by IPsoft

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SEB achieves faster 24/7 IT and customer support with Amelia

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Telefónica improves customer experience and reduces call abandonment with Amelia

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Vision Retailer achieves $2M in incremental revenue with Amelia AI agents

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