Case Study: T-Mobile improves coaching visibility and accountability with Ambition

T-Mobile gains visibility into coaching effectiveness with Ambition

The customer T-Mobile, a major technology company, lacked the technology to effectively link their Salesforce Einstein Analytics data to their coaching strategies. This gap resulted in no visibility into whether their coaching was working and an inability to measure its business impact or hold teams accountable. To address this, they partnered with the vendor Ambition and implemented its Coaching Orchestration™ solution.

Ambition developed custom coaching templates to provide consistency for T-Mobile's sales managers and surfaced critical sales activity data to bring visibility to coaching effectiveness. By embedding these templates directly into Salesforce, they minimized process disruption. The results included 80% year-over-year sales growth and much greater adherence to HR development initiatives. A senior director stated that Ambition provided clarity into how coaching strategies were actually performing in the field.

T-Mobile