Alterian B2B Case Studies & Customer Successes

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Alterian is a leading provider of cross-channel campaign and real time interaction management software, which is used by its direct clients, agencies, and marketing services providers to deliver compelling and personalized customer experiences in multi-channel scenarios for many of the world’s leading brands and corporations.

Case Studies

Showing 13 Alterian Customer Success Stories

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GBG achieves real-time CX innovation and significant revenue recovery with Alterian RealTime CX

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Global Not-for-Profit Organization achieves an 18% increase in donations with Alterian Real-Time CX

Leading Automotive Company achieves actionable journey insights and higher rider acquisition with Alterian’s Customer Journey Analytics

Leading Banking & Financial Services Provider achieves real-time customer journey visibility and rapid CX optimization with Alterian

Leading member-owned retailer cuts direct mail costs 50% and boosts digital engagement 20% with Alterian Real-Time CX Platform

Leading Telco Company achieves full visibility into online customer journeys and competitive insights with Alterian’s Journey Insight™

Leading Telco Company achieves higher conversions, 22% more self-service and $553K call-center savings with Alterian’s Real-Time CX Platform

Leading Travel Company achieves 13% conversion lift and individualized real-time experiences with Alterian Real‑Time CX

Leading Utilities Service Provider achieves $7.5M cost reduction and 10% NPS increase with Alterian

Major Insurance and Finance Company achieves higher appointment attendance and increased conversions with Alterian’s Real-Time CX Platform

Major U.S. Auto Insurance Company boosts revenue 6.25% and conversions 66% with Alterian's Adaptive Customer Experience Platform

Major Streaming Subscription Service Provider achieves 20% increase in retention and $22.7M retained revenue with Alterian Real-Time CX

ScottishPower achieves 22% increase in channel engagement and shifts conversions online with Alterian's ACX Platform

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