Case Study: Rakuten France improves shipment tracking and delivery visibility with AfterShip

Rakuten improves shipment tracking in 1-2 weeks with AfterShip

Rakuten France, a leading online marketplace, struggled to provide centralized shipment tracking for its merchants and customers. They manually gathered data from dozens of carrier websites, which was unreliable and resource-intensive. This hindered customer communication and delayed payments to merchants, as proof of delivery was difficult to capture. To solve this, they turned to the vendor AfterShip and implemented its Tracking product.

AfterShip provided a unified API that automatically consolidated tracking data from all carriers. This allowed Rakuten France to build a custom tracking page, give merchants performance insights, and secure reliable proof of delivery. The results included a vastly improved customer experience, faster merchant payments, and reduced engineering costs. The implementation by AfterShip was completed rapidly, in just one to two weeks.

Rakuten