Case Study: Pendo achieves greater organizational transparency and early detection of roadblocks with 15Five

How Pendo’s CEO Uses 15Five To Create Greater Organizational Transparency

Pendo, a product-cloud company powering product teams for 1,000+ customers and 80 million users a month, entered a hyper-growth phase in 2017 with new offices, rapid hiring and nine new senior leaders. As teams dispersed, CEO Todd Olson faced a communication gap and needed a scalable way to maintain visibility, unify culture and get honest, timely employee feedback.

Olson adopted 15Five company‑wide, modeling transparency by sharing his weekly check-ins and using Custom Reports to surface themes. The platform became an early‑warning system—employees flagged a hidden product quality issue that traditional bug charts missed, prompting quick fixes—and delivered clearer CEO visibility, stronger top-to-bottom communication and actionable employee insights as Pendo scales.

Pendo

Todd Olson

Chief Executive Officer