7 CX Company Case Studies

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Read 7 Case Studies from users in the Information Technology and Services industry to get the most important information that is specific to your business.

  • How Chatbot O. helps energy supplier connect with its customers
  • How an insurer reduced operational costs by 27% with the help of its chatbot
  • How an insurance company achieves customer driven digitalisation via its chatbot
  • How a leading Insurance group reduced 50% of live customer contact with intelligent selfservice
  • Leading fashion brand, Missguided, decreases live contacts and costs by 14%
  • Innovative customer service made simple with CX Company solutions
  • How a pet insurer increases its online conversion rate by 35%

About CX Company

CX Company enables your organisation to deliver successful customer journeys across every digital channel and device, capturing information and using it to deliver a personalised experience for every customer, every time. By doing so they will turn each contact your customers make with you – or you make with your customers – into a valuable interaction; one that enhances loyalty, drives engagement and maximises lifetime value. They offer digital first technology, services, consultancy and BPO.

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