Ada B2B Case Studies & Customer Successes

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Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Their industry-leading clients like Telus, Upwork and Shopify, trust them to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.

Case Studies

Showing 15 Ada Customer Success Stories

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AirAsia achieves 98% reduction in wait times and 75% self‑service rate with Ada

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ClickUp elevates their customer experience with Ada’s generative AI Agent

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Coffee Meets Bagel saves agents 3 hours a day and cuts ticket volume 50% with Ada

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Industry Leading Educational App scales 24/7 global support and cuts email tickets by 20% with Ada

IPSY uses Ada to unify CX across their beauty subscription brand

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Leading Canada Telecommunication Company automates 2M+ conversations in one year with Ada

LiteBit achieves 90%+ ticket handle time reduction with Ada

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Ada Empowers Moka to Make Strategic Decisions About the Brand’s Growth

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Neptune Flood customers self-serve day-to-day, including during natural disasters

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Photobox uses Ada to scale up support for the holiday season and beyond

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Qapital achieves 24/7 instant support and solves 25,000 customer inquiries per month with Ada

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Square achieves 55% containment and significant cost savings with Ada

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How Tango Card Uses Ada to Provide Rewarding Automated Brand Experiences

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Tile achieves 291% return on CX investments with Ada and Zendesk

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Wealthsimple innovates in customer service with Ada’s AI Agent

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