FocalScope

FocalScope is a leading customer service software platform that brings together everything that’s required to manage customer communication and engagement effectively. The FocalScope help desk and contact center software offers an all-in-one solution to power email tickets, voice, live chat, chatbots, Facebook, WhatsApp, survey, self-service portal, and everything in between. FocalScope has all the powerful features you need to provide great customer service at scale on all channels. With best-in-class reporting, dashboards, integrations and robust APIs, FocalScope lets your team focus on what really matters: keeping your agents and customers happy.