Case Study: FocalScope achieves 24/7 data availability and cuts VM backup administration time by 15% with NAKIVO Backup & Replication

NAKIVO Enables 24/7 Data Availability for FocalScope

FocalScope, a cloud-based help‑desk and customer‑support software provider used by thousands of businesses worldwide, runs most of its infrastructure on VMware and processes high volumes of email, chat and call data. With 24/7 availability essential to maintain customer service and loyalty, FocalScope found previous VM backup products insufficient and sought a cost‑effective, high‑performance, user‑friendly solution that would keep downtime and administrative overhead to a minimum.

FocalScope deployed NAKIVO Backup & Replication, which installed quickly and provided forever‑incremental backups, deduplication/compression, automatic verification, instant VM recovery and a web interface for easy monitoring. The result: continuous data availability, faster backups and restores, and a 15% reduction in VM backup administration time—freeing the IT team to focus on other tasks and improving overall customer experience.

FocalScope

Thomas Christiansen

Sales Director