Bluegrass Cellular Frees and Redirects Scarce Technical Support Resources From Routine Calls to Escalated Customer Concerns
Bluegrass Cellular
Robin Fentress
Bluegrass Cellular
Case Studies
Showing 2 Bluegrass Cellular Customer Success Stories
A Creative Application of Calabrio Speech Analytics and Apology Training Nearly Halves Call Escalations While Boosting Agent Satisfaction
No matching case studies
