Case Study: Zoom achieves scalable billing and rapid growth with Zuora

Zoom - Customer Case Study

Zoom, a leading cloud video and web conferencing provider, outgrew its original billing setup as it expanded into new products, geographies, and channels. The company lacked a scalable quoting and billing system—relying on Word docs and spreadsheets—which limited customization, reporting, pricing flexibility, and the ability to support mid-market and enterprise customers.

Zoom implemented Zuora in 2015 (in four months), giving them an operational backbone with flexible pricing and packaging, deeper usage insights, online account management and payments, and a multi-entity enterprise architecture for international expansion. The platform accelerated deal delivery and supported rapid growth—215% year-over-year usage growth in 2016 and roughly 650,000 businesses on Zoom by 2017—while enabling strategic wins like large funding and industry recognition.

Zoom

Sunil Madan

Head of Business Operations