Case Study: SMTP achieves faster, error-free billing and halves billing and audit time with Zuora

SMTP - Customer Case Study

SMTP.com is a cloud-based e-mail delivery provider serving over 10,000 customers. Their aging billing system was causing invoicing delays, data inaccuracies, lost revenue and customers, and made quarterly audits slow and labor-intensive.

Zuora replaced the legacy system with automated billing, faster invoicing, robust reporting, and Salesforce integration. The result: clearer invoices that increased revenue, billing and audit work cut by more than half (from a six-person effort to two people), faster customer service, reliable on-time invoices, and better visibility into payments and gateways—freeing the team to expand services.

SMTP

Ruslan Bondarev

CTO