Case Study: Siemens Healthineers achieves subscription-scale automation and 75% faster processing with Zuora

Siemens Healthineers - Customer Case Study

Siemens Healthineers, a global leader in medical technology, needed to shift from a transactional, hardware‑focused model to subscription offerings for cloud- and AI-driven services. Their existing 12 SAP systems and ERP were built for one‑time sales and couldn’t handle the recurring‑revenue complexity of smaller payments, frequent subscription changes, multiple customer touchpoints, and evolving AI products.

They implemented Zuora Billing and Zuora Revenue as a new IT layer to automate the order‑to‑revenue lifecycle (tax, accounting, invoicing, license management) and to track subscription KPIs like active users, premium conversion and churn. The automation reduced manual steps by over 60% and processing time by about 75%, unlocked finance productivity, supported value‑based pricing for offerings such as AI‑Rad Companion, and created a scalable foundation for further expansion.

Siemens Healthineers

Jan Goepel

IT Strategist