Case Study: rankingCoach achieves an 18% higher payment success rate with Zuora

rankingCoach - Customer Case Study

rankingCoach, an online marketing SaaS company for small business owners, was expanding rapidly into new countries and languages but struggling to collect all of its subscription payments. After moving to a SaaS model and using Zuora Billing, the company found that failed credit card payments were creating revenue leakage, service cancellations, and a poorer subscriber experience.

To fix this, rankingCoach implemented Zuora Collect, which used machine learning to optimize retry schedules for failed payments and reduce the need for manual collections work. With Zuora, rankingCoach increased its payment success rate by an additional 18% in just two months, improved customer communication and continuity of service, and boosted revenue collection while freeing the team to focus on new initiatives.

rankingCoach

Daniel Wette

Chief Executive Officer & Co-Founder