Case Study: NCR Corporation meets tight launch deadline and reduces operational overhead with Zuora

NCR Corporation - Customer Case Study

NCR, a 125-year-old technology company, launched NCR Silver, a cloud-based tablet point-of-sale for small businesses, and faced a tight, matter-of-months deadline to deliver a fully subscription-based product. The team needed a scalable billing and back-office system to handle recurring revenue, flexible pricing and packaging, and CRM integration — complexities their existing tools could not manage.

Zuora supplied an intuitive, scalable subscription billing and back-office platform with flexible pricing and CRM connectivity, enabling NCR to meet its launch date. The implementation delivered new metrics like MRR and ARPC/TRC, cut operational overhead, freed about five FTEs for customer-facing work, and modernized NCR’s recurring-revenue capabilities.

NCR Corporation

Bill Plummer

Former Head of Business Enablement