Case Study: MINDBODY achieves SOX‑compliant, scalable subscription billing and 56% subscription revenue growth with Zuora

MindBody - Customer Case Study

MINDBODY, the leading provider of cloud-based business management software for the wellness services industry, needed a SOX-compliant billing platform that could scale with rapid subscriber and revenue growth. Its small billing team was struggling with spreadsheets and a homegrown system, limiting the company’s ability to capture subscription upsides while remaining customer friendly.

Zuora automated MINDBODY’s quote-to-cash process across Salesforce, Billing and NetSuite, added Z‑Finance audit controls for SOX compliance, enabled multi-currency billing and integrated tax management via Avalara, and centralized processing to support proactive customer care. As a result, MINDBODY scaled across mobile, enterprise and reseller channels, growing subscribers 27% to 45,000 in 132 countries by Q2 2015 and achieving a 56% increase in subscription and services revenue YoY, 54% growth in recurring revenue YoY and a 23% rise in average monthly revenue per subscriber.

Mindbody

Brian Wong

Business Systems Analyst