Case Study: Inspirato achieves scalable growth, cuts payment failures and halves month‑end close with Zuora

Inspirato - Customer Case Study

Inspirato, a leading luxury residential travel company, needed a scalable, cloud-based subscription and billing platform to support growth, flexible pricing and payments, reliable revenue recognition, and faster month-end close. Their homegrown system worked for thousands of customers but could not meet the demands of expanding to tens of thousands more or integrate cleanly with Salesforce and other systems.

Zuora delivered a flexible subscription management solution with robust APIs, configurable product offerings, multiple payment options, and automated revenue recognition. As a result, Inspirato reduced credit-card processing failures from roughly 15–20% to 5–10%, shortened the monthly close process by about 50%, improved revenue reporting, and gained the scalability and payment flexibility needed for future growth.

Inspirato

Sebastian Gnagnarella

SVP of Technology