Case Study: Dyn achieves scalable, automated billing and rapid growth with Zuora

Dyn - Customer Case Study

Dyn (DynDNS.com) is a cloud infrastructure company that helps individuals and enterprises monitor, control, and optimize their online presence. As the business scaled, their homegrown billing system became labor‑intensive, error‑prone, and a bottleneck—requiring more billing staff for every additional customers and diverting resources to a non‑core function.

By implementing Zuora, Dyn automated and centralized its billing processes, gained faster business insights, and shortened the monthly close. The scalable system enabled rapid growth—adding over 200 enterprise customers and nearly 200,000 self‑service users in one quarter—expanding globally without increasing billing headcount.

Dyn

Gray Chynoweth

COO