Case Study: Deputy achieves rapid churn reduction and streamlined subscription billing with Zuora

Deputy - Customer Case Study

Deputy is a Sydney‑based provider of a cloud work‑scheduling and people‑management platform used by more than 200,000 workplaces in 30+ countries. The company had outgrown a legacy metered‑billing system that couldn’t handle multi‑currency billing or flexible invoicing and reporting, and when COVID‑19 hit it faced acute churn risk from retail and hospitality customers who could not easily suspend service without losing their account data.

Zuora’s end‑to‑end subscription management platform had already modernized Deputy’s billing, and during the pandemic allowed Deputy to launch a subscription “pause” option in just five days. The change dramatically reduced churn as paused customers returned in subsequent months, enabled Deputy to pivot into new industries, and delivered greater scalability and visibility into revenue, helping the business recover toward pre‑COVID levels.

Deputy

Ashik Ahmed

Chief Executive Officer