Case Study: ConstructConnect achieves automated billing and subscription scaling with Zuora

ConstructConnect - Customer Case Study

ConstructConnect, a leading SaaS platform for the construction industry, faced growing complexity as it expanded into eight different businesses with a mix of subscription, one-time, and ecommerce offerings. It needed a way to manage diverse products, keep invoicing consistent, and support different accounting requirements without overwhelming its product catalog or billing operations. Zuora Billing and Rev Rec helped ConstructConnect automate and streamline these processes as its transaction volume grew.

With **Zuora**, ConstructConnect gained automated renewals, real-time analytics, self-service subscription changes, and unified omnichannel billing. The results included greater customer flexibility, improved net dollar retention and customer lifetime value, and a major efficiency gain: the company now sends about **170,000 invoices per year with a team of four**, compared with half that volume a year earlier using twice as many staff.

ConstructConnect

Dave Storer

Controller and Vice President