Case Study: Carbonite, a cloud data-protection provider, achieves faster time-to-market and pricing agility with Zuora

Carbonite - Customer Case Study

Carbonite, a cloud data protection company offering backup, disaster recovery and high-availability solutions, grew rapidly through acquisitions (including EVault and DoubleTake) and shifted from consumer to predominantly B2B revenue. That growth left redundant, home‑grown billing and finance systems that slowed time to market, complicated subscription management and constrained pricing and packaging flexibility.

Carbonite implemented the Zuora platform to consolidate order transactions and billing across channels, support both ecommerce and quote‑to‑cash flows, and synchronize with Salesforce. Early results include a dramatic drop in manual finance interventions, simplified revenue recognition, faster time to market, and greater pricing agility—enabling easier cross‑sell and partner expansion.

Carbonite

Irwin Weiss

Vice President Information Technology