Case Study: Box achieves growth from $3M to $500M and enterprise-scale billing with Zuora

Box - Customer Case Study

Box is a leading cloud content management company that helps enterprises connect people, information, and applications. In 2008 Box was moving from a consumer product to an enterprise offering but its legacy billing systems couldn’t support enterprise needs like rapid pricing changes, millions of transactions on a single gateway, and managing upsells, add‑ons, and change orders.

By adopting Zuora’s subscription management (Zuora Central and Zuora Billing), Box automated billing, payments, and finance operations, ran pricing experiments (125+ offerings and hundreds of strategies), and centralized subscription metrics. The platform processed over 6 million payments, supported 20,000+ add‑ons/change amendments in 2017 for 100,000+ active subscriptions, and helped Box scale from $3M to $500M+ in revenue without reworking its core IT architecture.

Box

Dylan Smith

CFO & Co-Founder