Case Study: BizLibrary achieves 134% upsell growth, higher renewals and customer engagement with Zuora

BizLibrary - Customer Case Study

BizLibrary, a longtime provider of online employee training and eLearning solutions, needed a better way to understand subscribers, usage patterns and ROI. Their home‑grown scoring model forced the customer success team to run manual, quarterly reports that were time-consuming, reactive and sometimes inaccurate.

Zuora delivered a single, real‑time dashboard for subscriber insights, enabling targeted outreach, faster sharing of data with clients and better segmentation. As a result BizLibrary saw rapid gains: upsells up 134% YTD (2015), renewal rates +16%, customer engagement +19%, NPS +41%, a 94% increase in upgrade revenue in Q1, 6% higher utilization, shortened sales cycles and 8–16 hours/week saved per team member.

BizLibrary

Shannon Kluczny

Vice President of Client Success