Case Study: Arrow achieves scalable, automated subscription management and billing with Zuora

Arrow Electronics - Customer Case Study

Arrow Electronics, the world’s largest distributor of electronic components and enterprise computing solutions (operating in 56 countries and generating about $23B), shifted from a parts-focused wholesaler to outcome‑based IoT and value‑added services. As Arrow built complex subscription offerings, manual billing, renewals and finance processes—managed with massive spreadsheets and Excel invoices—prevented them from scaling and experimenting with new business models.

Zuora automated Arrow’s subscription management across pricing, billing, multi‑currency payments, revenue recognition and Salesforce integration, enabling flexible models like pay‑per‑use and online self‑service. The result is accurate, scalable billing and reporting, faster upgrades and renewals, and the freedom to build subscription-driven ecosystems and new IoT business models.

Arrow Electronics

Matt Anderson

Chief Digital Officer & President