Case Study: BMC Software achieves faster, more accurate quote-to-revenue with Zuora

BMC Software - Customer Case Study

BMC Software, a global enterprise software company, needed to move from an aging, 20-year-old quote-to-cash process built for perpetual licenses to a modern SaaS and subscription model. Its legacy systems caused slow order processing, low sales adoption, and revenue leakage, with bookings taking 43 minutes and more than $10 million lost annually. BMC turned to Zuora, using its platform to support the shift to a more agile monetization approach.

Zuora implemented an end-to-end quote-to-revenue solution with Zuora CPQ, Billing, and Revenue, integrated with BMC’s CRM and ERP systems. The new platform helped BMC unify sales, finance, and operations, raise CPQ adoption by more than 60%, reduce quarter-close delays from five days to zero, and eliminate over $10 million in annual renewal losses.

BMC Software

Ron Clegg

VP Revenue Office