Case Study: 24 Hour Fitness achieves seamless daily billing and membership growth with Zuora

24 Hour Fitness - Customer Case Study

24 Hour Fitness faced a major challenge with its aging, highly customized Oracle EBS billing system, which was nearing end-of-life and could only bill on six fixed days each month. The rigidity created operational complexity and limited growth options, prompting the company to look for a more flexible SaaS approach from Zuora.

Zuora implemented an automated billing and payment platform that centralized operations and enabled daily billing without adding significant support overhead. As a result, 24 Hour Fitness improved billing efficiency, streamlined payment creation, and launched new offerings such as annual auto-renewal memberships; the company said these capabilities were a “big game changer” and “pretty successful.”

24 Hour Fitness

Katie Healon

VP Treasurer